In accordance with current HM Government guidelines, and as a responsible employer, we have taken the decision to ask all AvantiGas ON staff to work from home for the duration of this predicament.  To ensure our business continues as near to normal as possible, and to safeguard the health of our people, we have put certain steps in place to maintain our service to our customers.

As everyone will be working from home it does mean that phone lines will not be manned, and therefore voicemails will not be monitored.  We apologise for any inconvenience this may cause, but ask you to bear with us as we manage an unprecedented situation.

All personnel have been equipped with the ability to work remotely – so all communication with AvantiGas ON should be through email or our online portal.  During this period we may experience a higher than normal level of traffic – please bear with us as we will answer you in due course, this just might take a little longer than usual.

if you need to make a payment over the phone, please email with your customer account number and the best contact number and we will call you back shortly

For specific email addresses please use:-


General enquiries –

Credit Control -     

Moving premises -

Meter queries -     

Meter readings-    

Complaints -         

Sales queries -     


Should you experience a gas emergency please call the National Gas Emergency phone line on 0800 111 999. This is a national network support service and in no way affiliated to AvantiGas ON.  However, in the event of an emergency that cannot be rectified by the Network, you will need to ascertain from the them what the issue has been, and call us with the information on our Emergency Line 01246 820355.   From there we will endeavour to resolve the emergency.

Thank you for your patience during these difficult times -and please keep safe.

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